The Best Content to Grow

What does it look like when you create a system whereby people are 'of service' to each other? Fresh from a sabbatical and bursting with insights, Steve Class is back to his brilliant best as he shares some of the tools he's learned to develop a culture of curiosity for his co-workers and clients. Becoming a better, more empathetic leader is what Steve Class has been learning about during his time off and it forms the content for his upcoming TEDx talk on his journey from adversity to service.  Fans of the show will know about Steve's dad being incarcerated when Steve was still at school. This abridged episode helps to fill in the blanks of some of what Steve has been searching for as he measures the true value of life and what it means to give back. Please join us.    "It's about getting 1% better every day and committing it to memory." ~ Steve Class In This Episode: - Where have you been Steve?  - News of Steve’s upcoming TEDx talk - What does it mean to be ‘of service’? - How to connect authentically with your co-workers - Simple questions you can introduce into conversation  - Getting 1% better every day for the long-term WIN Connect with Steve Class: - Instagram - https://www.instagram.com/steveyclass/ - Property Management - https://www.newenglandpropertymanagementllc.com/   - Realty Service - https://www.newenglandrs.com/ - Website - http://succeedwithclass.com/  

How do you identify what knowledge you need in your business for your employees to work independently? How do you capture, maintain, and optimize that knowledge? And how do you know what's working and how to change what's not? To answer these burning business owner questions we have Greg Devore, Owner and Co-Founder of Screen Steps, a company specializing in operational functionality for business owners. Greg's talent lies in helping business owners articulate the difference between what they know versus what they (and their employees) actually do. Becoming a ‘Knowledge Investor’ holds the key to putting better systems in place and streamlining your operations. In the modern remote working environment, it's not so easy to lean over into the next cubicle and ask a co-worker how to do something. Long Loom videos might be good to teach employees, but that's now going to work if they need to repeat a process and learn to take on a task independent of instruction. How to create checklists, develop a decision tree, and turn your team meetings into problem-solving opportunities rather than a place to transmit information is the stuff of gold that Greg is advising on in this week's episode with our host Steve Class. For businesses business dealing with complexity and change, scaling by increasing your work productivity is a surefire way to manage your success. Join us as we take Tribal Knowledge into the future! "We've seen productivity more than double in employees when they start using these guides." ~ Greg DeVore In This Episode: - Unpacking tribal versus guided knowledge - The 'Find and Follow' framework for increased productivity - Learning to separate factual from foundational knowledge - How Greg's process leads to increased work productivity - The power of checklists (and how to use them correctly) - Understanding your own company's 'Knowledge Information Platform' - How many busy meetings are optimal?  Resources: - The Checklist Manifesto - The Checklist Manifesto: How to Get Things Right Connect with Greg DeVore: - Website - https://www.screensteps.com/ - LinkedIn - https://www.linkedin.com/in/gregdevore Connect with Steve Class: - Instagram - https://www.instagram.com/steveyclass/ - Property Management - https://www.newenglandpropertymanagementllc.com/   - Realty Service - https://www.newenglandrs.com/ - Website - http://succeedwithclass.com/